Canadian Appliance Source

Overview

Canadian Appliance Source has grown since its founding in 2008 into Canada’s largest “appliance only” retailer. With over 40 showrooms across provinces including Ontario, Quebec, BC, Alberta, Manitoba, Nova Scotia, Saskatchewan and more, it merges physical boutique-style displays with a full online shopping platform.

Customers benefit from wide brand offerings—Whirlpool, Bosch, Samsung, LG, KitchenAid, JennAir, GE, Thermador and many others—backed by low-price and price-match guarantees that leverage buying power and daily shipments to keep inventory ample and pricing competitive.

Service-oriented features include manufacturer warranties on all products, white-glove delivery (often within 3–5 business days), same/next-day delivery in some areas, and knowledgeable sales associates offering personalized advice both in-store and online.

The company emphasizes a customer-centric retail experience: modern store layouts, complimentary refreshments, curated displays, and strong e-commerce footprint generating around two million impressions daily. Their internal tools and trained staff aim to offer consistent, attentive service as they scale.

BBB accreditation (A+) since 2024, with 17 years in business, around 375 employees, and over 40 locations signify operational maturity and some trust credentials. However, customer feedback from platforms such as Reddit points to issues: e.g.,

“They refused my exchange, then refused my return… approved my return with a 35 % restocking fee AND a pick up fee.”
Some customers reported difficulties with returns and after-sales support.

Overall, Canadian Appliance Source offers broad selection, competitive pricing, and a hybrid retail model. Prospective buyers should leverage the price-match guarantee and be clear about return and delivery terms in advance.