Chanel

CHANEL Canada presents an elevated luxury experience combining fashion, beauty, fragrance, watches, fine jewellery, and accessories on a beautifully curated digital platform.

The site features bilingual content (English/French), rich imagery, and clear navigation across categories such as Makeup, Skincare, Fragrance, Eyewear, and Fashion. Users can access online shopping for select beauty and fragrance products, alongside services like virtual try-on, free shipping, easy returns, and appointment booking at boutiques. Eyewear purchases include complimentary shipping and lens replacement.

The “Find a Boutique” service lists standalone Beauty Boutiques in Toronto and Montreal, with details on hours and available services. The website also includes “Chanel et moi” care offerings, covering product maintenance, sizing guides for eyewear, authenticity support, and warranty services.

Chanel Canada ULC is a wholly owned subsidiary of Chanel Limited, headquartered in the UK. The brand operates six fashion boutiques in provinces including Ontario, Quebec, Alberta, and British Columbia, and sells fragrance & beauty in around 550+ points of sale across Canada. Modern Slavery Reports and sustainability commitments are published to showcase corporate responsibility and transparency.

Customer care provides support via toll-free phone and email, with FAQ covering shipping, payment methods, and returns. The online experience mirrors the brand’s heritage, with seamless integration of digital convenience, storytelling, and high-end service. Pricing reflects the brand’s luxury positioning, suitable for discerning customers seeking prestige and service more than mass accessibility.