The City of Ottawa’s official website is a centralized hub for residents and visitors to access municipal services, stay informed, engage in local projects, and explore city data and maps. Key features include:

Service access: Submit and monitor service requests (e.g., by‑law enforcement, waste collection, road repairs) via My ServiceOttawa and the mobile app.
News & alerts: Updates on city events, emergencies, seasonal services, road closures, and recreational facilities via website and mobile notifications.
Public engagement: Platforms like Engage Ottawa host consultations (e.g., zoning by-law, pavilion replacement, theatre strategy, senior planning, cultural landscape).
Open data & mapping: Open Ottawa portal provides datasets and interactive tools; geoOttawa offers layered city maps.
Waste & recycling app: "Ottawa Collection Calendar" helps manage garbage and recycling schedules with reminders.

Overall, the site efficiently supports daily life, civic participation and transparency. Navigation is clear, content is bilingual (English/French), and tools are user‑focused. While occasional layout inconsistencies may occur across engagement pages, the breadth of up‑to‑date information (e.g., pavilion feasibility, senior demographics, canal studies) makes it a reliable resource.