Hôpital de la Cité-de-la-Santé

The Integrated Health and Social Services Centre of Laval (CISSS de Laval) is a public institution in Québec responsible for planning, coordinating and delivering health and social services for the population of Laval. Its mandate covers hospitals, rehabilitation centres, long-term care, mental health, public health, outpatient clinics and services for families, seniors and vulnerable populations. CISSS de Laval aims to deliver services close to citizens, ensure continuity of care and promote patient rights.

Key Services Offered

• Medical clinics: including first-line medicine, specialist outpatient services, diagnostics, laboratory services and vaccination programs.
• Public health: screening, vaccination, health promotion, prevention efforts, resources for avoiding unnecessary emergency room visits.
• Medical records access, patient space (“espace usager”), complaint & quality of service reporting, experience-of-care surveys.
• Social services: help for caregivers (“proche aidance”), home support, mental health, ambulatory and community supports.

Access & Logistics

• Contact and access: main head office address in Laval, phone number and general information services. Services are offered in French and English.
• Many facilities (clinics, labs, specialized clinics) are distributed across Laval. Users can find a location via facility maps.
• For non-urgent issues, there are alternatives to the emergency department and triage for referrals in specialized outpatient clinics.

Strengths & Challenges

Strengths:

• Broad service coverage: CISSS de Laval combines many types of health and social services under one organizational umbrella, which helps streamline coordination.
• Accessibility: offering services in both official languages; many external clinics and community‐based options reduce burden on hospitals.
• Patient-centered features: tools such as medical record access, user surveys, complaint mechanisms enhance transparency and responsiveness.

Challenges:

• Wait times: in many public health systems, non-urgent appointments and specialist services may involve delays; same likely for Laval.
• Geographic / transport logistics: although clinics are spread out, some citizens may still face travel difficulties or delays.
• Resource constraints: staffing, funding, facility capacity all likely under pressure, especially when demand spikes (e.g. for public health, vaccination, mental health).

Practical Information

• Main address: 1755, boulevard René-Laennec, Laval, Québec; main tel: 450-668-1010.
• Number of installations: CISSS de Laval operates dozens of facilities, including 2 hospital centers, 2 ambulatory centres, many medical family group units (GMF), super-clinics, CLSCs (local community service centres), long-term care and rehabilitation centres.
• Language & accessibility: services available in French and English, commitment to user/family support, public health information and documentation.