Jewish General Hospital (JGH) is an acute-care, McGill University teaching hospital located in Montreal, Quebec. It is part of the Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS West-Central Montreal). JGH provides a wide range of medical, surgical, diagnostic, research and emergency services to a diverse patient population.

Capacity and Specializations

JGH has approximately 626-637 beds, making it one of the largest hospital sites in Canada.
It is recognized for strengths in emergency medicine, oncology (Segal Cancer Centre), obstetrics and high-risk neonatal care, cardiology, robotic surgery, psychiatry, and research via its Lady Davis Institute.

Patient Experience & Accessibility

The hospital offers the JGH mobile app, developed through the Users’ Committee, which helps patients, visitors, caregivers, staff etc. navigate the complex hospital structure. It includes a 3-D interactive map, user surveys, and informational content.
There is also a Belong mobile app for patients and families connected to oncology care (Segal Cancer Centre), providing bilingual support, resources, videos, symptom-management tools, etc.

Governance & Network

Since 2015, JGH has been a member of CIUSSS West-Central Montreal, which is the regional health authority managing health and social services in that area. This includes long-term care, rehabilitation, CLSCs (local community service centres) and other affiliated institutions.
Staff and professional numbers are large: over 11,000 employees, more than 750 doctors, serving a network of over thirty facilities.

Strengths & Challenges

Strengths:

High reputation nationally and provincially in multiple specialties.
Strong research capacity through Lady Davis Institute.
Digital tools and patient navigation support (apps, way-finding) that enhance user experience.

Challenges / Considerations:

As a large teaching hospital in a diverse urban area, patient volumes are high, which can lead to wait times in emergency / clinics.
Navigation inside large hospital complexes can be confusing; while there are supportive tools, some users (visitors or patients unfamiliar with physical layout) may still find it hard.
Language and cultural diversity mean services need to continuously adapt to ensure access, especially for non-English/French speakers.

Practical Information

Address is 3755 Côte-Ste-Catherine Road, Montréal, Québec, Canada. Main phone line: 514-340-8222.
It includes multiple entrances (Côte-des-Neiges, Légaré, Pavilion K, etc.) and sites for special care (e.g., Lady Davis Institute, Segal Cancer Centre).