NARS

NARS Canada delivers a curated selection of premium makeup, skincare, tools and exclusive bundles.

The site features virtual tools—shade finder, shade-match, virtual try-on—to help customers make confident choices. Customers benefit from free samples with orders and can track orders easily through “My Account”. Return policy is standard: only items purchased at narscosmetics.ca are eligible for refunds, no exchanges; damages must be reported promptly, and refund processing can take up to 10 business days.

Pricing reflects NARS’s high-prestige positioning, though special offers and online exclusives help ease access. The “Soft Matte Complete Concealer” is presented as Canada’s top prestige concealer. On sustainability, NARS participates in Shiseido’s global supplier ethics and environmental policies.

Customer support is based in Markham, Ontario via Shiseido (Canada) Inc., which operates under terms effective as of May 1, 2025. Services include live chat, phone hotline, email customer care. The website is bilingual (English/French), with virtual makeup tools and in-store artist consultations booked via site.

Delivery is Canada-wide, though in-store locations are mainly via Sephora partners and pop-ups; past events have taken place in Vancouver, Calgary, Toronto, Montreal in Sephora locations. Overall the site is polished, useful for informed buyers seeking high-quality prestige beauty products, though prices remain high relative to drugstore alternatives.